Privacy Policy

We value your trust when you share your personal information with us. We take the security of your information very seriously. This privacy notice explains how we collect, use, and share your personal information, both during and after our relationship with you, in accordance with data protection laws.

Please read this privacy notice carefully, along with any other privacy notices we may provide you on specific occasions when we collect or process your personal information. This will help you understand how and why we collect, use, and share your personal information. If you have any questions about how we process your personal information or would like to exercise your data subject rights, please contact us using the information provided on the “Contact Us” page.

We gather the same information that most other websites do. The information that we gather helps us to identify which pages are popular with customers and allows us to produce statistics to help improve the site.

In order to provide our services effectively, we may collect, store, and utilize various types of information about you. This includes personal information such as your name, email address, phone number, home address, and date of birth. Additionally, we may collect business information such as your company name, job title, and company address. Financial information, including your bank name and account number, may also be collected. Furthermore, transaction information related to the products you purchase from us and the services you use will be stored. Location information, such as the IP address of your computer or the GPS coordinates of your mobile device, may be gathered as well. Finally, we may collect usage information, which encompasses the pages you visit on our website and the apps you utilize. Rest assured that we handle this information with utmost care and in accordance with applicable data protection regulations.

We collect various types of information from you when you create an account, make a purchase, use our services, interact with our website or apps, and provide us with feedback.

This information is used for multiple purposes. Firstly, we utilize it to provide you with the products and services you have requested, ensuring a personalized experience. Additionally, we communicate with you about your account, updates, and our offerings. By analyzing the collected data, we continuously improve our products and services to better meet your needs. Furthermore, we target our marketing efforts by leveraging the information to deliver relevant promotions and recommendations. Lastly, we use the gathered data to safeguard our rights and interests, ensuring compliance and protecting against fraudulent activities. Your privacy and data security are of utmost importance to us, and we handle your information responsibly.

To ensure a user-friendly and seamless browsing experience, we gather specific information. This encompasses technical details such as your IP address, login information, browser type and version, cookies, time zone settings, browser plug-in types and versions, operating system, and platform. The collection of this data aids us in diagnosing website issues, tracking user trends, and effectively administering our website. Moreover, we also collect information about your visit, including the URL clickstream to, through, and from our website. This valuable insight allows us to better understand user interactions and enhance the overall user experience.

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you request a password reset, your IP address will be included in the reset email.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We do not collect this information to identify you personally. We use it only to improve our website and to provide you with a better user experience.

We do not sell, trade, or rent Users’ personal identification information to others. We do not share personal information about individuals with anyone outside of Regal Pack.

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate, and up to date and kept only for so long as is necessary for the purposes for which it is used. Your data is stored on our server only. Your information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.

We do not store any financial details such as credit/debit card details. All online payments are handled via Paypal and Stripe, our payment system provider

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We collect information about you during the checkout process at our store.

During your visit to our website, we collect and track several types of information. This includes the products you have viewed, which allows us to present you with recently viewed items for your convenience. Additionally, we collect your location, IP address, and browser type, which helps us estimate taxes and shipping costs accurately. Furthermore, we ask you to provide your shipping address, enabling us to estimate shipping charges before order placement and ensure prompt delivery of your order. Rest assured that we handle this information with care and respect your privacy.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When making a purchase, we will request various information from you, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as a username and password. This information serves several purposes, including sending you relevant updates about your account and order, addressing your requests including refunds and complaints, processing payments securely to prevent fraud, setting up your account within our store, fulfilling legal obligations such as tax calculations, enhancing our store offerings, and sending you marketing messages if you opt to receive them. We handle your information with care, ensuring its confidentiality and compliance with applicable regulations.

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 25 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Certain members of our team are granted access to the information you provide us. This includes Administrators and Shop Managers who can access order details such as the items purchased, the purchase date, and the designated shipping address. They also have access to customer information, including your name, email address, and billing as well as shipping details. This access is necessary to fulfill orders, process refunds, and provide you with the necessary support and assistance.

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Stripe Privacy Policy for more details.